I run several support forums on the bbPress plugin and one of the issues I have constantly run into is how to provide a good way for users to post private information in their support threads, without having to email it or open a private ticket in a separate system. In order to solve this, I decided to write a plugin that gives users the option to mark their forum replies as private.
Rémi Corson works as part of my support team and also as an independent developer who runs his own support forum on bbPress, so I asked him to help me write the plugin.
The plugin is really simple and just provides a single checkbox at the bottom of the new reply form that allows the user posting the reply to decide if the reply should be private. If a reply is marked as private, only the reply author and the forum moderators will be able to see it; all other users will see “This reply has been marked as private”.
Users and moderators have the option to mark or unmark a reply as private at any time.
This feature is extremely useful for cases where you need users / customers to provide private URLs, login information, or any other kind of data they don’t wish to make publicly available.
If you have suggestions or bug reports for this plugin, feel free to report them on Github.