I manage all of my plugin support through bbPress. With dozens of replies posted to tickets every single day, one of the biggest bottle necks is writing out each reply. This free extension for bbPress allows you to create canned replies that you can quickly insert when replying to forum posts.

A canned reply is one that is predefined, meaning you are just giving the user a pre-written response. This is immensely helpful when you get the same question(s) posted over and over again.

Do you have a recurring problem with one of your plugins that affects a lot of users? Create a canned reply for it.

Do you have a known and common conflict with another popular plugin or theme? Create a canned reply for it.

Do you have any kind of response that you write out over and over again? Create a canned reply for it.

Screenshot from 2013-07-30 11:51:13

Screenshot from 2013-07-30 11:51:51

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  1. Jason Bahl

    I feel like you should have a “Canned” comment option, because I often find myself wanting to write “Awesome” after reading your posts.

    • Pippin

      lol, that does bring up a great idea. Canned Replies for comments would be slick.

  2. Edward

    great idea, awesome, you are a master of convenience and innovation!

  3. Arthur Klein

    Very cool new plugin like the idea for comments too…

  4. Maeve

    Oh excellent! Extremely useful plugin, thanks Pippin!

  5. Kaiser

    StackExchange has a nice mechanism: Marking questions as duplicate of another one. And on top of that you got shortcodes to link to FAQs.

    • Pippin

      I do love the ability to mark questions as duplicates, though I’d say that’s similar (kind of) to the Merge function bbPress has.

  6. James Scott

    Looks awesome, thanks!

    Do all users have access to these canned replies, or are they only available to mods/admins?

    Is there any control over this?

    • Pippin

      Just forum moderators and admins.

  7. Matthieu Durocher

    Hello,

    Nice plugin.

    I have made a french translation.
    If you are interested, I can send it to you.

    Good day.

    • Pippin

      Oh, yes please!

    • Matthieu Durocher

      Hello,

      It will be my pleasure.

      How would you like me to send you the file ?

    • Pippin

      Email it to me: pippin at pippinsplugins dot com

    • Matthieu Durocher

      Done !

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