I manage all of my plugin support through bbPress. With dozens of replies posted to tickets every single day, one of the biggest bottle necks is writing out each reply. This free extension for bbPress allows you to create canned replies that you can quickly insert when replying to forum posts.
A canned reply is one that is predefined, meaning you are just giving the user a pre-written response. This is immensely helpful when you get the same question(s) posted over and over again.
Do you have a recurring problem with one of your plugins that affects a lot of users? Create a canned reply for it.
Do you have a known and common conflict with another popular plugin or theme? Create a canned reply for it.
Do you have any kind of response that you write out over and over again? Create a canned reply for it.
I feel like you should have a “Canned” comment option, because I often find myself wanting to write “Awesome” after reading your posts.
lol, that does bring up a great idea. Canned Replies for comments would be slick.
great idea, awesome, you are a master of convenience and innovation!
Very cool new plugin like the idea for comments too…
Oh excellent! Extremely useful plugin, thanks Pippin!
StackExchange has a nice mechanism: Marking questions as duplicate of another one. And on top of that you got shortcodes to link to FAQs.
I do love the ability to mark questions as duplicates, though I’d say that’s similar (kind of) to the Merge function bbPress has.
Looks awesome, thanks!
Do all users have access to these canned replies, or are they only available to mods/admins?
Is there any control over this?
Just forum moderators and admins.
Hello,
Nice plugin.
I have made a french translation.
If you are interested, I can send it to you.
Good day.
Oh, yes please!
Hello,
It will be my pleasure.
How would you like me to send you the file ?
Email it to me: pippin at pippinsplugins dot com
Done !